Returns & refunds
Opened items
Skincare is a hygiene product, so once a bottle has been opened or used we're unable to take it back or refund it. Please check the size and product name before you break the seal.
Damaged, faulty or wrong item
If what reaches you is damaged, faulty, or not the item you ordered, get in touch within 48 hours of delivery. Send your order number together with a photo that shows the problem, and our team will look into the case and arrange a replacement where it applies.
Condition for a replacement
A replacement covers items that have not been used and are still in their original packaging.
Need a hand?
Any question about an order, a delivery or a product — message our team and we'll answer.